Terms and Conditions
Threaded Cross Terms and Conditions
THREADED CROSS CANCELLATION, REFUND, RETURN, SHIPPING and PRIVACY POLICIES
Threaded Cross charges will register on your credit card as Threaded Cross, LLC.
For monthly subscribers, we will continue to send socks to you every month until you cancel your subscription.
To cancel, simply send us an email at email@example.com letting us know that you wish to cancel your subscription.
Please include your name, subscription type, and the address where you receive your socks so that we can be sure to cancel only your subscription and not any others that you may have bought for a friend.
We will stop sending socks the month immediately following your cancellation request.
We want to do everything we can to ensure that you are happy with your socks and with your Threaded Cross experience. Our policies are stated below, but you can always email us at firstname.lastname@example.org and we will work to ensure your satisfaction as best we can.
We are happy to accept the return of any unworn product that is defective, damaged during shipping, or otherwise jacked due to no fault of your own. We’ll send a replacement pair pronto.
If a sock doesn’t fit, we are happy to send another sock of the same design in a different size or to find a suitable replacement for you. Simply mail the non-fitting socks to this address: Threaded Cross
263 Michener Court West, Severna Park, MD 21146
Upon receipt of the returned socks, we’ll send out your replacement pair and won’t charge you for shipping. Worn socks will never be sent to another customer! We’ll wash and donate the old socks to a homeless shelter
Because of the intimate nature of wearing socks, we cannot accept returns of any products that have been worn.
We do not accept returns for unworn socks simply because you aren’t feeling the design. Remember we scour the globe for the latest-and-greatest trends so you don’t have to. Push your comfort zone and up your sock game – we’re hear to help. If your still salty on the socks, donate them to a homeless shelter, socks are the #1 requested item behind food & water at homeless shelters.
We are happy to refund the cost of any order made in error, as long as we haven’t already shipped your socks. For example, if you accidentally order two subscriptions and only wanted one subscription, we’re happy to cancel the second subscription and refund your money. If we’ve already shipped the socks for the second subscription, we’ll cancel any future socks for the canceled subscription but cannot refund the cost of the socks that have already shipped.
For “pay once” subscribers, we can issue refunds up to 90 days after the original purchase date for undelivered months remaining on the subscription. After 90 days, we are unable to issue any refunds. After 90 days you must cancel your subscription.
We do not refund the cost of socks that you have received and simply don’t like. See our Returns Policy for more details on how we’ll take care of those situations.
We do not refund shipping costs for any packages that have already shipped.
DELIVERY AND SHIPPING POLICY:
We ship in the United States via USPS. There is no charge for each pair of socks we ship in the United States of America
Our shipping charge is subject to change at any time.
When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.
As you browse www.threadedcross.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners, will present you with retargeting advertising on other sites based on your previous interaction with www.threadedcross.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit our display advertising partners pages to opt out of their partners’ targeted advertising.
DISCLOSURES OF PERSONAL INFORMATION
In general, it is not Threaded Cross’ practice to disclose personal information to third parties.
We may share personal information in two instances:
First, Threaded Cross may share personal information with our contractors and service providers in order to maintain, enhance, or add to the functionality of the Website.
If Threaded Cross is required to provide a third party with your personal information (whether by subpoena or otherwise), then provided we have collected and retained an email address for you, Threaded Cross will use reasonable means to notify you promptly of that event, unless prohibited by law or Threaded Cross is otherwise advised not to notify you on the advice of legal counsel.
SECURITY OF PERSONAL INFORMATION COLLECTED VIA THE WEBSITE
Threaded Cross has implemented reasonable measures to protect against unauthorized access to and unlawful interception or processing of personal information that Threaded Cross stores and controls. However, no website can fully eliminate security risks. Third parties may circumvent our security measures to unlawfully intercept or access transmissions or private communications. We will post a reasonably prominent notice to the Website if any such security breach occurs.
We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.
EMAILS AND NEWSLETTERS
We use the personal information you provide when you send us emails or sign up to receive our newsletter to respond to your request. For example, we will use your email address to reply to an email you sent us or—with your permission—to send you communications about news and events related to Threaded Cross. Personal information submitted as part of our email newsletter is used for the purpose of managing the newsletter. Your name and email address will never be intentionally made visible to other list participants when you receive the newsletter.
The Website is not directed at children under the age of 13. Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personal information from anyone under the age of 13 without requiring parental consent. Persons under 13 years of age are specifically prohibited from submitting any personally identifiable information about themselves or other persons under 13 years of age. Any person who provides their personal information to THREADED CROSS through the Website represents that they are 13 years of age or older.
Effective Date: November 23, 2015
SOCKS FOR SOULS
For every pair of socks sold we donate a pair to a homeless shelter.